Services Marketing: People, Technology, Strategy (7th Edition)

Services Marketing: People, Technology, Strategy (7th Edition)

Christopher H Lovelock, Jochen Wirtz
Format: Paperback
7 new from $155.74
35 used from $9.55

Details

  • Paperback: 648 pages
  • Publisher: Prentice Hall; 7 edition (January 29, 2010)
  • Language: English
  • ISBN: 0136107214
  • EAN: 9780136107217
  • Item Dimensions: 8.5 x 1.4 x 10.8 inches
  • Shipping Weight: 3.4 pounds

Description

The fundamentals of services marketing presented in a strategic marketing framework.

 

Organized around a strategic marketing framework Services Marketing guides readers into the consumer and competitive environments in services marketing.

 

The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.

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